Guarantee
All Rex Durometers and accessories are guaranteed for a period of one (1) year against defective workmanship and/or material. This Guarantee does not apply to products that are mishandled, misused, etched, stamped, or otherwise marked or damaged. The instrument will be repaired or replaced (at our option) without charge by Rex Gauge, LLC.
All duty and shipping expenses are the responsibility of the customer. Charges may or may not be reimbursed after evaluation.
* With proof of purchase
Return Policy
Items incorrectly ordered by the customer will be subject to a 15% restock fee and re-calibration cost (where applicable), provided they are returned in new condition in the original packaging. There is no refund on certification, shipping and handling charges and custom durometers (SP Models). No items will be accepted for return after (30) days from the date of purchase.
Shipping Disclaimer
Please be advised that for customer collect shipments, Rex Gauge, LLC is not responsible for any loss or damage to packages that are not insured. Customers choosing not to insure their shipments accept the inherent risks of shipping.